Royal Canadian Mint bullion products are universally recognized for their quality and purity. The Mint refines and produces Maple Leaf bullion gold wafers - all struck with their weight and purity.
FAQ concerning ordering bullion
How do I purchase bullion wafers from you?
Your first bullion purchase from us is a two step process. Step one requires a one-time web site registration; Step two requires us to gather more detailed information and a copy of your government ID.
Step 1:
You may register on our site at mint.ca/register. The registration process will require you to enter your name, address, telephone number, email address and a password. You will now be able to add bullion to your cart and checkout.
Step 2:
After you have created an online account, you can add your first bullion purchase to our secure online shopping cart. After you check out, you will receive a “Know Your Customer” application from a customer service representative. This will occur within one business day of your transaction. You must complete this transaction and fax it (DO NOT EMAIL) back to us at 613-998-1330 within 3 business days or your transaction will be canceled. If you already have an approved “Know Your Customer” application on file with us, step 2 will not be needed.
Do you guarantee the lowest market price*?
No, we do not guarantee the rate for bullion. Be prepared for a reasonable premium to be charged over the daily spot quotations to cover manufacturing, transportation and distribution costs. ...more
Do you buy back gold at spot price?
No, we do not buy back gold.
What bullion products do you sell online?
Currently we only sell our 1 oz gold bullion wafers online
I want to buy bullion online, but you only sell bullion wafers. Why can’t I buy your Gold Maple Leaf or Silver Maple Leaf products?
Many Canadians have requested that the Royal Canadian Mint sell bullion online directly to consumers. We are currently running a pilot to gauge the demand of a direct to consumer business for investment products and we have selected the wafer as our initial offering. If this pilot is successful we may expand our product offering.
Why do I need to provide personal information?
Bullion purchases from the Royal Canadian Mint are subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). For this reason, we ask that you provide some personal information e.g. your name, current address, date of birth, telephone number, email address – as well as government issued ID. We will use this information to validate your identity for the “Know Your Client” requirements of the PCMLTFA. We may use the information you have provided to validate your identity by accessing your credit data from a credit bureau. The Royal Canadian Mint is governed by the Privacy Act. Your information will be handled securely and kept confidential. View our Security & Privacy Policy for more information.
What forms of identification are acceptable for the purchase of bullion?
As part of the application process, the Royal Canadian Mint requires that all individuals provide either:
a) A copy (front and back) of a valid government issued driver’s license;
OR
b) A copy of a valid piece of government issued identification (ID) AND a copy of a recent utility bill containing occupant’s address for verification purposes.
To be considered “valid”, the ID must not be expired. To be considered “acceptable, documentation must be government issued. Please find below a list of acceptable ID:
- Passport
- Driver’s License
- Birth Certificate issued by a provincial/territorial government (e.g. church issued birth certificates will not be accepted)
- Record of Landing
- Permanent Resident Card
- Old Age Security Card
- Certificate of Indian Status
- Provincial Health Card *
*Health cards issued in the province of Manitoba, Ontario or Prince Edward Island are not considered an acceptable form of government issued ID. Also note that we do not ask for, or require, customers to provide health cards issued from the province of Quebec, as per legislative requirements. Customers are in no way obligated to provide a health card issued from Quebec as a means of identification.
Is there a limit as to how much bullion I can purchase per day?
Yes. The order limit is set to a maximum of 5 bullion wafers. The system will not limit you from placing more orders, but your order may be canceled by a customer service representative if you order more than five bullion wafers in a period of 24 hours and could result in an account suspension.
If a bullion item is off sale, does that mean it is no longer available?
All of our products are subject to availability. If a product is off-sale or out of stock, customers will not be able to purchase it until the item is re-stocked. The item may be added at a later date should it become available.
What forms of payment do you accept?
We accept funds in Canadian dollars through credit card payment using Visa, MasterCard and American Express. PayPal, cheque, debit card and wire transfer are not accepted for bullion purchases.
If I do not want to shop online, what other methods of purchase do you offer?
Precious metals can also be ordered through any of our dealers. See our bullion page for more information.
What is your return/ exchange policy?
All sales are final.
Can I change or cancel my order after it has been confirmed?
No. Your transaction is a binding agreement to purchase precious metals from the Royal Canadian Mint. Failure to accept delivery of order could result in an account suspension. We also reserve the right to charge shipping for undelivered packages.
What do I do if I have a complaint or dispute?
All complaints can be directed to us via our online contact us form. Choose “Bullion” from the list of subjects.
Why was my order cancelled?
To prevent fraudulent activity, we will take reasonable measures to verify the identity of the purchaser. If we are not able to fully verify the identity of a customer, the transaction will be cancelled and we will attempt to notify the customer. All information you enter during the registration process must be accurate. If this was your first order of a bullion product, we must also have a “Know Your Customer” application on file.
*Pricing
Prices of gold and silver bullion products are based on international market rates which vary daily, as well as supply and demand. Be prepared for a reasonable premium to be charged over the daily spot quotations to cover manufacturing, transportation and distribution costs. The Mint does not guarantee lowest price, nor will the Mint match pricing of other bullion product distributors.
It is important to remember that investments in precious metals are subject to market volatility and involve a degree of risk to the investment principal and may not be suitable for all investors. Investment and investment decisions along with their associated risks and obligations are the sole responsibility of the investor. Precious metal products are not FDIC insured and may gain or lose value.
