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Masters
Club

MASTERS CLUB PROGRAM TERMS AND CONDITIONS

Effective Date: July 1, 2017

The Masters Club program ("MC Program") is an exclusive loyalty program offered to customers of the Royal Canadian Mint ("RCM"). These MC Program terms and conditions ("MC Program Terms and Conditions") govern RCM customers' participation in the MC Program. By participating in the MC Program, customers agree to be bound by these MC Program Terms and Conditions.

MEMBERSHIP IN THE MC PROGRAM

Eligibility

The MC Program is open to any individual or entity resident in Canada or the United States that is not participating in any other discount or rebate program offered by the RCM. RCM dealers are not eligible to participate in the MC Program.

Program Year

For the purposes of these MC Program Terms and Conditions, a "Program Year" is the 365 day (or 366 day for a leap year) period between July 1 and June 30.

Becoming a Member

An eligible RCM customer automatically becomes a MC Program member upon the purchase of $1,000 or more (exclusive of taxes) of RCM products from the RCM during a Program Year. To be eligible, purchases must be made from the RCM directly (i.e. through the RCM call centre, online at mint.ca, through the RCM mobile application or from one of the RCM's retail locations) and will count towards Program membership once the order has invoiced with the exception of purchases made at one of the RCM's retail locations. In order for a purchase made from one of the RCM's retail locations to count toward MC Program membership, a customer or MC Program member must either: (i) at the time of sale, indicate their intention to have the purchase count towards their MC Program membership for the Program Year; or (ii) send in a copy of the proof of purchase to the RCM with a request to have the purchase count towards their MC Program membership. Copies of proof of purchase must be emailed to CustomerService.web@mint.ca or mailed to Customer Service, 320 Sussex Drive, Ottawa, ON, K1A 0G8 and must be received by the RCM within the same Program Year as the purchase was made. The purchase amount (exclusive of tax) will be applied to a member's account as of the date that the proof of purchase was received by the RCM.

In order to take advantage of certain services offered to MC Program members, members will need to register their account with the RCM at mint.ca/register.

The MC Program membership account must be in the name of the individual who made the qualifying purchases. Qualifying purchases are not transferrable to other customers, members or accounts.

Membership Tiers and Benefits

There are five tiers in the MC Program: SILVER, GOLD, PLATINUM, PLATINUM PLUS and PLATINUM PRESTIGE. Membership tier is determined by a member's total purchases of RCM products from the RCM during a Program Year. A membership tier is achieved or renewed based on the following minimum purchase amounts (exclusive of taxes) from the RCM during a Program year:

  • SILVER level: $1,000 CAD (exclusive of taxes)
  • GOLD level: $1,500 CAD (exclusive of taxes)
  • PLATINUM level: $2,000 CAD (exclusive of taxes)
  • PLATINUM PLUS level: $5,000 CAD (exclusive of taxes)
  • PLATINUM PRESTIGE level: $10,000 CAD (exclusive of taxes)

Once a member reaches a tier during a Program Year, the member will be eligible for all benefits associated with that tier for the remainder of that Program Year and for the following Program Year, subject to applicable eligibility restrictions (such as eligibility deadlines for certain benefits).

For a complete list of benefits for each tier, including applicable eligibility restrictions, click here.

Moving Between Tiers

A MC Program member who makes sufficient purchases from the RCM during a Program Year to graduate from a lower tier to a higher tier becomes eligible for all new membership benefits associated with the higher tier for the remainder that Program Year and for the following Program Year, subject to any eligibility restrictions. Duplicate benefits will not be provided.

PRIVACY OF INFORMATION

The RCM is committed to respecting the privacy of its customers. Members who participate in the MC Program provide personal information such as contact information, name, address, email, customer purchasing history, and merchandise preferences. This personal information of MC Program members is collected for the purpose of fulfilling customer orders, notification and administration of promotions including contests, notification of upcoming events, for subscription to electronic newsletters/alerts, to provide the RCM with product reviews, to respond to RCM surveys or direct inquiries and for administering the MC Program, including determining eligibility for membership tiers, rewards and benefits, providing eligible rewards and benefits, and communicating with members in respect of the MC Program.

MC Program members' personal information is administered in accordance with the RCM's Privacy Policy found at: mint.ca/privacypolicy. The RCM is a government institution subject to the Privacy Act. The collection, use and disclosure of personal information by the RCM is made in accordance with the Privacy Act and individuals may request access to their personal information and request corrections where there is an error or omission to their personal information. Questions regarding your privacy rights can be directed to the RCM's Access to Information office in confidence by email to ATIP@mint.ca.

Changes to the Program

The RCM may make changes to the MC Program Terms and Conditions at any time and for any reason without prior notice to MC Program members or RCM customers. These changes may impact, for example, the nature of the benefits and rewards provided under the program, as well as the manner in which membership tiers and eligibility for benefits and rewards are determined. These MC Program Terms and Conditions are effective as of the Effective Date set out above.

GENERAL

Transferability. MC Program accounts, and associated rewards and benefits, are non-transferable.

Discretionary benefits. The RCM reserves the right, in its sole discretion, to provide MC Program members and RCM customers additional rewards or benefits, including based on the member's or customer's relationship with the RCM, purchase history and geographic location.

Return of RCM products. If a member returns a product to the RCM, any free gift(s) received as a result of the original purchase must be returned along with the product. A member may also lose his or her MC Program membership or be moved down to a lower membership tier, if his or her total purchases from the RCM during a Program Year drop below the applicable minimum purchase amount as a result of the return.

Cancellation of MC Program membership. The RCM reserves the right, in its sole discretion, to cancel the membership of any MC Program member who does not adhere to the MC Program Terms and Conditions, or abuses the MC Program's privileges.

Termination of Program. RCM reserves the right to suspend or terminate the MC Program at any time for any reason and without prior notice to members or customers. The RCM will have no liability whatsoever to any MC program member in respect of such suspension or termination.

No Warranties or Representations. The RCM makes no warranties, conditions or representations, either expressed or implied, including with respect to merchantability or fitness for a particular purpose, with respect to the MC Program, membership in the MC Program, or any benefits or rewards related to the MC Program.

Not Responsible for Acts, Errors, or Omissions. The RCM is not responsible for: (a) any errors or omissions in these MC Program Terms and Conditions; or (b) any errors or omissions in any materials published in relation to the MC Program.

Official Marks. Masters Club, MC, and their logos are the official marks of the RCM.

Trademarks. Masters Club, MC, and their logos are the trademarks of the RCM, and MC Program members shall never, directly or indirectly, interfere with, challenge, or file applications for these trademarks anywhere in the world.

Waiver. The RCM's waiver of any breach of these MC Program Terms and Conditions by any MC Program member will not constitute a waiver of any other prior or subsequent breach of the MC Program Terms and Conditions. The RCM's failure to insist upon strict compliance with these MC Program Terms and Conditions by any MC Program member will not be deemed a waiver of any rights or remedies that the RCM may have against that, or any other, MC Program member.

Limitation of Liability. The RCM and its employees, officers and directors (the "Released Parties") are not liable or responsible for, and each MC Program member releases and holds harmless each of the Released Parties from, any claims in respect of any loss, damage, cost, injury, expense or inconvenience ("Damages") however suffered or caused arising as a result of or in connection with the MC Program, the suspension or termination of the MC Program, the MC Program Terms and Conditions and any amendment thereof, and use of any goods or services of the RCM regardless of whether the Released Parties were or could have been aware of the possibility of such Damages. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with the MC Program or the MC Program Terms and Conditions.

MC Program Terms and Conditions. The MC Program Terms and Conditions represent the only agreement between the RCM and a MC Program member in connection with the MC Program and supersede all prior agreements and understandings. All decisions relating to the interpretation of the MC Program Terms and Conditions are at the RCM's sole discretion, and will be final and binding.

Dispute Resolution and Interpretation of MC Program Terms and Conditions. These MC Program Terms and Conditions shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, and all MC Program members agree to attorn to the jurisdiction of the Province of Ontario. Any proceedings relating to the MC Program shall be brought exclusively in the courts of Ontario and any orders of such courts shall be binding on the MC Program members.

General

All dollar amounts referred to in these MC Program Terms and Conditions are in Canadian dollars. This is applicable to all collateral materials related to the MC Program. All times referred to in these MC Program Terms and Conditions are Eastern Time.