Jobs available at the Royal Canadian Mint

Director, IT Infrastructure & Operations

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    Posted: 10/04/17
    Job Type: Full Time
    Location: Ottawa

    Reporting to the Chief Information Officer, the Director, IT Infrastructure & Operations is responsible for  providing technology leadership and vision for IT infrastructure across RCM and for translating that vision into a highly reliable, cost effective environment. This leader will also ensure standards of operational excellence are implemented with a focus on delivering solutions with exceptional customer service.   The incumbent is responsible for leading a team of approximately 20 people.

    Essential Duties and Responsibilities:

    • Provide leadership to the IT Operations and Support teams and build a team that continuously drives a culture of customer and business value; the IT team is focused on adding value to our business while delivering and continuing to improve on operational KPI's that improve our service to the business.
    • Build a comprehensive IT Infrastructure & Operations strategy that scales with our business growth and develop and execute on plans to deliver on that strategy, including third -party relationships that best deliver the RCM's information systems; Plan and manage the IT infrastructure budget, make recommendations to improve overall efficacy of the Infrastructure and Operations function.
    • Build strategic relationships across business lines; be an IT infrastructure and telecom expert and change leader that can bridge technical and non-technical requirements.
    • As a subject matter expert in Infrastructure and Operations, you will support your leader and your peers in contributing to the overall CIO strategy and execution of operational excellence.
    • Accountable to standardize incident and change policies and protocols across the organization while remaining nimble and agile.
    • Accountable to deliver continuous process improvements and innovation on meeting KPI's, including overall system availability and Service Desk Management.
    • Accountable to deliver, including maintaining a detailed plan for disaster recovery for our various lines of business and locations.


    • BA Computer Science, Engineering or related field. MA in Computer Science, Engineering or Business is preferred.
    • Minimum of 10 years' technical hands on experience in IT functions, including System Administration, Servers, Storage, Network Engineering, Information Security and Infrastructure as a Service
    • Minimum of 10 years progressive IT leadership experience with demonstrated success delivering in a transformation/high performance environment.
    • Manufacturing/Retail industry experience is highly desirable, but other relevant backgrounds will be considered.
    • Demonstrated success leading the introduction of new technologies and standards in an evolving environment ( e.g. web/cloud-based applications, Video Collaboration, SaaS, user vs. IT maintained applications, mobility applications, security, etc.).
    • Excellent communications skills, both verbal and written to support the CIO in communicating the value proposition of Infrastructure and Operations at all levels at the RCM; telling the story with your team and ensuring they can deliver that message with their peers and throughout RCM.
    • Demonstrated success in partnering with other business leaders to drive organizational transformation and innovation.
    • Demonstrated success as a strong change agent and leader, with a track record of creating high performance teams.
    • Demonstrated ability to execute on multiple projects and changing priorities and requirements, while keeping the team focused on delivering on operational tasks in order to achieve continuous improvement.
    • Excellent analytical, problem-solving, prioritization and organizational skills.
    • Demonstrated success with customer driven delivery.


    If you qualify for the mandatory requirements, and if the above describes your abilities and interests, please forward your resumé and cover letter in confidence to:
    Royal Canadian Mint, Human Resources,
    320 Sussex Drive, Ottawa, Ontario, K1A 0G8
    Fax : (613) 998-0272
    e-mail :

    While we appreciate all applications, only those selected for interview will be contacted.

    The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.

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