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Info Source 2017

 

Royal Canadian Mint

General Information

Institutional Functions, Programs and Activities

Additional Information

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General Information

Introduction to Info Source
Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.

The Introduction  and index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

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Background
The Royal Canadian Mint (the Mint) was originally established in 1908 as a branch of the Royal Mint of London, England. On December 1, 1931, an Act of Parliament established the Royal Canadian Mint as a branch of the Department of Finance. On April 1, 1969, with the passage of the Royal Canadian Mint Act, the Mint became a Crown Corporation and now reports to Parliament through the Minister of Finance.

On December 15, 2016, Bill C-29, Budget Implementation Act 2016, no. 2, A Second Act to implement certain provisions of the budget tabled in Parliament on March 22, 2016 and other measures, received Royal assent. In particular, this Act amends the Royal Canadian Mint Act to clarify the Corporation's powers, and to enable the corporation to anticipate profit with respect to the provision of all goods or services, and removes the restriction that the Corporation shall not anticipate profit with respect to the provision of any goods or services to Her Majesty in right of Canada.

The Mint is a commercial enterprise whose business ventures extend throughout the world. The Mint is classified as a Schedule III-II Corporation under the Financial Administration Act, the category reserved for organizations which conduct commercial operations and are self-sufficient. The Mint owns two facilities. The Ottawa facility houses the corporate head office, the gold and silver refineries and production facilities for non-circulation coins and medals. The Winnipeg Plant, which includes a plating facility, produces all of Canada's circulation coins as well as circulation coins for numerous foreign countries. The Mint is an ISO 9001-2008 certified company.

As part of its business development initiative, the Mint set up a wholly owned subsidiary, RCMH-MRCF Inc., which was incorporated under the Canada Business Corporations Act in June 2002. RCMH-MRCF Inc. was formed to help the Mint improve efficiency, manage the cost of products and increase profitability. This holding company was part of a strategy on business development aimed at fostering the development of new business opportunities and diversifying the revenue base. As a holding company, RCMH-MRCF Inc. does not employ staff but has nominated a President, Corporate Secretary, and Treasurer as the Corporation's Officers, all of whom are employees of the Mint. There is no activity being undertaken by RCMH-MRCF Inc. at this point in time.

The Mint publishes many reports and assessments each year and makes these available to the public. To learn more, refer to our Reports.

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Responsibilities
The Mint is a world-class provider of branded investment, collectible and circulation coin products and services that connect people and inspire celebration. The Mint's primary purpose is to mint coins in anticipation of profit and to arrange for the production and supply of coins of the currency of Canada. It produces numismatic coins, also known as non-circulation coins, and competes on the world market for contracts to produce circulation and numismatic coins and other devices such as trade dollars for foreign governments and private firms. The Mint also operates refineries to melt, assay and refine gold, silver and other metals.  

To learn more, read about Our Products and Our Services.

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Institutional Functions, Programs and Activities

The Mint is primarily organized along four main business functions: Canadian Circulation; Circulation Products and Solutions; Numismatics Products; and Bullion Products and Services.  These business functions are supported by the corporate administrative services listed under "Royal Canadian Mint – General Services" and "Internal Services".

Canadian Circulation

As a national institution, the Mint has the mandate to produce circulation coins and to manage the coin distribution system for the Government of Canada. It delivers value to Canadians in delivering secure, high-quality and cost-effective coinage in support of Canadian trade and commerce. In addition to coin production, the Mint manages a sophisticated forecasting and distribution system that ensures the availability of coins across the country in an economical and fiscally prudent manner.

Canadian Circulation Products and Services

Coin Composition and Design Class of Record
Description: Information holdings concerning changes in metal content and design of circulation and non-circulation coins.
Document Types: Technical reports, coin specifications, market research reports, surveys, design concepts and drawings (including art boards), governor in council and ministerial approvals, stakeholder consultation records and presentations.
Record Number: RCM 2650

Coin Distribution Management Class of Record
Description: Includes records related to the issuance of newly produced Canadian circulation coins, the management of the distribution and circulation of coins across Canada to meet trade and commerce requirements, and records relating to the National Coin Committee.
Document Types: Coin requirement fulfillment and distribution transactions, meeting minutes, contracts, invoices, armoured carrier audit reports, presentations, and storage/shipment transaction reports.
Record Number: RCM 2675

Coin Production Processes Class of Record
Description: Includes records related to the issuance of circulation and non-circulation coins (cutting and weighing of the blanks; melting, rolling, blanking, rimming, annealing, striking, and plating).
Document Types: Presentations, research reports, variance reports, inventory reports, quality reports, punch and matrix reports, ISO standards and work instructions, quoting standards, training matrix, production logs, approval of release of tooling.
Record Number: RCM 2600

Design Engraving Class of Record
Description: Information on methods and procedures used in the inscription or ornamentation of prints or designs upon hard surfaces to produce models, master matrices and master punches which are later used in the striking of coins, medals, etc.
Document Types: Artwork, photos (e-files, hardcopy).
Record Number: RCM 4800

Handling of Unfit, Worn and Mutilated Coins Class of Record
Description: Shipments of fused and mutilated coin received from financial institutions, armoured car carriers or directly from the public.
Document Types: Reports, letters, inventory locations, shipment information and redemption quantities.
Record Number: RCM 2500

Metals and Alloys Research Class of Record
Description: Information on the use of metals, precious metals, and alloys in the production of Mint products; updates on new alloys and their possible applications to Mint products.
Document Types: Research reports.
Record Number: RCM 2600

Quality Assurance Class of Record
Description: Information concerning quality standards of Mint products; metals stress testing for quality of production supplies and materials.
Document Types: System manual, system procedures, training documents, work instructions, corrective and preventive action reports, quality internal audit reports.
Record Number: RCM 212

Circulation Products and Solutions

Alloy Recovery Program

The Alloy Recovery Program (ARP) involves activities related to older-composition Canadian coins removed from circulation and replaced by multi-ply plated steel coins, which are more durable and secure. This systematic replacement of old alloy coins also ensures that there is consistency in the market, which helps to streamline automated coin acceptance transactions.

Coin Recycling and Alloy Recovery Class of Record
Description: Information holdings related to the retrieval, processing, shipment and sale of alloy coins obtained through the Mint's ARP.
Document Types: Coin processing, shipping and inventory status report, inventory transfer transactions, forecasts, supplier contracts, bills of lading, invoices and financial statements.
Record Number: RCM 2800

Foreign Circulation and Numismatic Coins

Foreign Circulation and Numismatic Coins relates to activities involving foreign central banks, monetary authorities and finance ministries in the pursuit of contracts for the production and supply of foreign circulation and numismatic coins and blanks, medals, medallions and tokens for customers around the world. The Foreign Business Line also manages the licensing of a number of the Mint technologies including the Mint's plating technology. In addition, the business line offers services leveraging the newest advances in products and processes developed by the Mint for the global minting community.

Design Engraving Class of Record
Description: Information on methods and procedures used in the inscription or ornamentation of prints or designs upon hard surfaces to produce models, master matrices and master punches which are later used in the striking of coins, medals, etc.
Document Types: Artwork, photos (e-files, hardcopy).
Record Number: RCM 4800

Foreign Sales Class of Record
Description: Information on the procurement and fulfillment of contracts with foreign countries for the manufacture of their domestic coin, numismatic products and consulting services. Includes information reflecting the awarded contract on quantity of product purchased, description of product, delivery deadlines, timelines, customer number and customer information details. Bid, performance and warranty bonds hold information relating to the financial value of the bond, who it is made payable to, the validity period and reference to the contract number. Letters of credit contain information relating to the contract quantity, detailed document listing for compliance, delivery deadlines, late delivery penalties and financial institution details (name, address, etc.)
Document Types: Production orders, contracts, quotes, letters of offer, sales orders, bidding documents, trade finance instruments and shipping documents.
Record Number: RCM 3100

Numismatics Products

The Numismatics Business Line is responsible for domestic and international sales and distribution of the Mint's numismatic products, collectibles and medals.

Customer Service Solutions

Customer Service Solutions involves activities related to the sale of Mint products to the public through the Mint's boutiques, Customer Solutions Centre and Outbound Sales. Individuals can contact the Customer Solutions Centre via telephone, email, or through the Mint's website to purchase products, or inquire about services and information related to the Mint and its products.

E-Commerce and Direct Sales Class of Record

Description: Information holdings related to the purchasing, order processing, shipment and sale of the products obtained through the boutiques, website, the Customer Solution Centre and the Outbound Sales.
Document Types: Inventory list, sales records, order history, invoices, correspondence, mailing lists, website information, policies, procedures, planning documents, statistics.
Record Number: RCM 4500

  • Order Fulfillment Processing Personal Information Bank
    Description: Information in these files includes the original order, customer name and quantity ordered, amount and method of payment, payment identification number, address and method employed for shipping.
    Note:  This Personal Information Bank was formerly known as "Customer Service Centre Computerized Mail Master".
    Class of Individuals:
    This bank may be accessed by any one of the following identifiers: customer name, customer number, or email address.
    Purpose: The purpose of this bank is to maintain a list of direct mail customers for the Mint's numismatic products.
    Consistent Uses: This information is utilized for name, address, and order status information required in the order fulfillment process and to answer enquiries from customers concerning their particular order or to resolve a complaint. It is also used to comprise a list of purchasers of coins for future solicitation through a direct mail campaign.
    Retention and Disposal Standards: Records are destroyed after two years.
    RDA Number: 2000/027
    Related Record Number: RCM 4500
    TBS Registration: 003365
    Bank Number: RCM PPU 015


Numismatics Products, Collectibles and Medals

Numismatics Products, Collectibles and Medals relates to activities undertaken to produce and sell collectible coins and medals to customers in Canada and around the world.

Design Engraving Class of Record
Description: Information on methods and procedures used in the inscription or ornamentation of prints or designs upon hard surfaces to produce models, master matrices and master punches which are later used in the striking of coins, medals, etc.
Document Types: Artwork, photos (e-files, hardcopy).
Record Number: RCM 4800

E-Commerce and Direct Sales Class of Record
Description: Information holdings related to the purchasing, order processing, shipment and sale of the products obtained through the boutiques, website, the Customer Solution Centre and the Outbound Sales.
Document Types: Inventory list, sales records, order history, invoices, correspondence, mailing lists, website information, policies, procedures, planning documents, statistics.
Record Number: RCM 4500

  • Order Fulfillment Processing Personal Information Bank
    Description: Information in these files includes the original order, customer name and quantity ordered, amount and method of payment, payment identification number, address and method employed for shipping.
    Note:  This Personal Information Bank was formerly known as "Customer Service Centre Computerized Mail Master".
    Class of Individuals:
    This bank may be accessed by any one of the following identifiers: customer name, customer number, or email address.
    Purpose: The purpose of this bank is to maintain a list of direct mail customers for the Mint's numismatic products.
    Consistent Uses: This information is utilized for name, address, and order status information required in the order fulfillment process and to answer enquiries from customers concerning their particular order or to resolve a complaint. It is also used to comprise a list of purchasers of coins for future solicitation through a direct mail campaign.
    Retention and Disposal Standards: Records are destroyed after two years.
    RDA Number: 2000/027
    Related Record Number: RCM 4500
    TBS Registration: 003365
    Bank Number: RCM PPU 015

Medals, Medallions and Tokens Class of Record
Description: Information on contracts for the manufacture of medals, trade dollars, and tokens.
Document Types: Orders, contracts, invoices, letter, shipping documents.
Record Number: RCM 3500

Quality Assurance Class of Record
Description: Information concerning quality standards of Mint products; metals stress testing for quality of production supplies and materials.
Document Types: System manual, system procedures, training documents, work instructions, corrective and preventive action reports, quality internal audit reports.
Record Number: RCM 212

Tours Class of Record
Description: Information holdings related to Mint guided tours, and reservation details.
Document Types: Reservation information and correspondence related to tours.
Record Number: RCM 100

Outbound Sales

Outbound Sales refers to activities involving an exclusive service that the Mint offers to the customers. This service enables individual customers' access to a dedicated coin expert to provide advice on building the customers' coin collection, assist with orders and answer questions.

E-Commerce and Direct Sales Class of Record
Description: Information holdings related to the purchasing, order processing, shipment and sale of the products obtained through the boutiques, website, the Customer Solution Centre and the Outbound Sales.
Document Types: Inventory list, sales records, order history, invoices, correspondence, mailing lists, website information, policies, procedures, planning documents, statistics.
Record Number: RCM 4500

  • Order Fulfillment Processing Personal Information Bank
    Description: Information in these files includes the original order, customer name and quantity ordered, amount and method of payment, payment identification number, address and method employed for shipping.
    Note:  This Personal Information Bank was formerly known as "Customer Service Centre Computerized Mail Master".
    Class of Individuals:
    This bank may be accessed by any one of the following identifiers: customer name, customer number, or email address.
    Purpose: The purpose of this bank is to maintain a list of direct mail customers for the Mint's numismatic products.
    Consistent Uses: This information is utilized for name, address, and order status information required in the order fulfillment process and to answer enquiries from customers concerning their particular order or to resolve a complaint. It is also used to comprise a list of purchasers of coins for future solicitation through a direct mail campaign.
    Retention and Disposal Standards: Records are destroyed after two years.
    RDA Number: 2000/027
    Related Record Number: RCM 4500
    TBS Registration: 003365
    Bank Number: RCM PPU 015

Bullion Products and Services

The Bullion Products and Services business function produces and markets high purity gold, silver, palladium and platinum bullion coins, wafers and bars for the investment market as well as gold and silver granules for the jewelry industry and industrial applications. The Mint also operates gold and silver refineries that offer Canadian and foreign customers an integrated solution to gold and silver processing while creating a source of lower cost precious metals for its bullion and numismatic businesses.

Bullion and Refinery Services

Assay Services Class of Record
Description: Includes information on the testing of bullion, jewellery, process by-products and co-products and refined bullion to determine the quality of precious metals; analyses of chemicals and metals therein.
Document Types: Work instructions, assay reports.
Record Number: RCM 2200

Allocated Storage Services Class of Record
Description: Includes information on procedures for receiving and processing deposits for allocated storage.
Document Types: Shop orders, shipping documents, contracts, new customer applications, bar lists.
Record Number: RCM 2320

Bullion Sales Class of Record
Description: Includes information relating to procedures for receiving and processing precious metal bullion transactions between the Mint and its select distributors.
Document Types: Inventory lists and shipping documents.
Record Number: RCM 2000

Canadian Gold Reserves Program Class of Record
Description: The Canadian Gold Reserves Exchange Traded Receipts (ETRs) are a component of the Bullion and Refinery business function. Canadian Gold Reserves ETRs trade on the Toronto Stock Exchange (TSX) under the ticker symbol MNT in Canadian dollars and MNT.U in US dollars. The purchaser of an ETR owns the actual gold rather than a unit or share in an entity that owns the gold. ETR holders are entitled to redeem their ETRs for cash or, subject to certain restrictions, for physical gold products.
Document Types: Agreements, certificates, Information Statements, Redemption Request forms.
Record Number: RCM 2450

Canadian Silver Reserves Program Class of Record
Description: The Canadian Silver Reserves Exchange Traded Receipts (ETRs) are a component of the Bullion and Refinery business function. Canadian Silver Reserves ETRs trade on the TSX under the ticker symbol MNS in Canadian dollars and MNS.U in US dollars. The purchaser of an ETR owns the actual silver rather than a unit or share in an entity that owns the silver. ETR holders are entitled to redeem their ETRs for cash or, subject to certain restrictions, for physical silver products.
Document Types: Agreements, certificates, Information Statements, Redemption Request forms.
Record Number: RCM 2480

Quality Assurance Class of Record
Description: Information concerning quality standards of Mint products; metals stress testing for quality of production supplies and materials.
Document Types: System manual, system procedures, training documents, work instructions, corrective and preventive action reports, quality internal audit reports.
Record Number: RCM 212

Refinery Services Class of Record
Description: Includes records related to receipt of deposits, weight, and refining of precious metal bullion, scrap jewellery, rough deposits, and accumulation and sale of by-product material.
Document Types: Shop orders, shipping documents, assay reports, final memorandums of settlement, contracts, quote letters, invoicing documentation, applications, and permits for shipment.
Record Number: RCM 2100

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Royal Canadian Mint – General Services

The Mint has three unique corporate services that allow it to be efficient and maintain the highest quality of products it produces, as well as fulfilling shipment orders.

Engineering and Technical Services
Engineering and Technical Services relates to the implementation of a unique blend of applied science and creativity to improve the Mint's manufacturing processes, while using forethought, controls and safeguards to protect people.

Engineering and Technical Services Class of Record

Description: Information on the design, construction and maintenance of machines and equipment, utilities, and the manufacture of dies and tooling used in the minting processes.
Document Types: Packaging and shipping instructions, encapsulation instructions, work instructions, process control plans and specifications, work orders, engineering reports, health and safety documents (noise survey, Environmental, Social and Health Impact Assessment (ESHIA), job hazard analysis), material data safety sheets, business cases, root cause analysis, drawings, floor plans, equipment layouts, coin studies, material and packaging material specifications, engineering trial documents, approval forms, coin and coin technology images, frosting instructions, coin characteristic sheets, quotes/costing documentation, coin/blank/plating calculation sheet, efficiency calculation sheet, bill of materials, measurement data and analysis reports, inspection reports, QS reports, engineering change notice, engineering deviation authorization, interim product authorization, project plans/timelines, engraving specifications, engineering request documents, time studies.
Record Number: RCM 1500

Intellectual Property Management

Intellectual Property Management involves activities related to the use of property belonging to the Mint, such as coin images, designs or video.
Intellectual Property, Copyright and Royalties Class of Record
Description: Copyright, trademark, industrial design, patent rights and registrations, studies, and surveys.
Document Types: Agendas, records of decisions, letters, application forms for use of Mint Intellectual Property requests, coin images.
Record Number: RCM 1520

Vault Services

Vault Services relates to the Mint's secure storage of globally recognized precious metals products in its network of secure vaults at the Mint's facilities in Ottawa and Winnipeg.
Inventory Management and Shipping Class of Record
Description: Inventories and control of issue of finished numismatic coins and coin sets; assembling, packaging, and shipping of circulation and non-circulation products.
Document Types: Returns, packing slips, contracts for external storage of precious and non-precious metals, cycle counting procedures, loan policy, obsolete material, off-sales procedures.
Record Number: RCM 4700

Internal Services

Internal Services are groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services, acquisition services, and travel and other administrative services. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program.

Acquisition Services
Acquisition services involve activities undertaken to acquire a good or service to fulfill a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.


Communications Services

Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well-coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public—internal or external—receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.


Financial Management Services

Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.


Human Resources Management Services

Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies and plans.


Information Management Services

Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.


Information Technology Services

Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.


Legal Services

Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.


Management and Oversight Services

Management and oversight services involve activities undertaken for determining strategic direction and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies or plans.


Materiel Services

Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

 

Real Property Services
Real property services involve activities undertaken to ensure that real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.


Travel and Other Administrative Services

Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.


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Classes of Personal Information

The general subject files of the Mint contain a certain amount of personal information relating to general correspondence, complaints and enquiries but this information is not used for an administrative purpose. The personal information contained in these classes may include an individual's name; home, business, mailing or email address; telephone number; account numbers; corporate financial information; and personal opinions or views of the individual, but is not arranged, or intended to be retrieved by, personal identifiers. This type of personal information is normally retrievable only if specifics are provided concerning the subject, content and the date of the correspondence or record. The retention period for these classes of personal information is controlled by the records schedules of the general subject files in which they are stored.

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Manuals

  • Anti-Money Laundering – Anti-Terrorist Compliance Operational Procedures (Employee Handbook)
  • Code of Conduct and Ethics
  • Intellectual Property – Procedures
  • Privacy Breach Policy


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Additional Information

How to request information

The Mint has an established an Access to Information and Privacy Office responsible for processing requests for information made under the Access to Information Act or the Privacy Act. Please contact us to submit a formal request for information.

The Government of Canada encourages the release of information through requests outside of the ATIP process. You may wish to consult the Mint's completed Access to Information (ATI) summaries and for more information.

To find out more information about the Mint's programs and services, contact:

Communications
Royal Canadian Mint
320 Sussex Drive
Ottawa, Ontario K1A 0G8
Telephone: 613-993-3500

1-800-267-1871 (Canada)
1-800-268-6468 (US)
613-954-2626 (International)

Contact Us

The Mint conducts Privacy Impact Assessments (PIAs) to ensure that privacy implications will be appropriately identified, assessed and resolved before a new or substantially modified program or activity involving personal information is implemented. Summaries of completed PIAs are available.

Reading Room

In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should the applicant wish to review materials on site. The addresses are:

Ottawa
320 Sussex Drive
Ottawa, Ontario

Winnipeg
520 Lagimodière Boulevard
Winnipeg, Manitoba
By appointment only. Please call 613-993-2711.

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