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  • How can we help you?

      • While the coin may have gained value over the years, the coin must be appraised or evaluated. Unfortunately, the Mint does not offer services of coin evaluation or appraisal. May we suggest that you consult coin dealers to help determine the value of the coin. To find a dealer near you, use our Dealer Locator tool:

        http://www.mint.ca/store/mint/customer-service/dealer-locator-1400026

        In addition, you can check the Yellow Pages to find a coin dealer in your area. You can visit the Canadian Numismatic Association website for a list of dealers and other coin-related resources.

        Please note that to find the values of older coins, you may wish to procure a price guide. Price guides can be procured from select Canada Post outlets, coin dealers (you can find a coin dealer in the Yellow Pages under coins) or you can borrow a copy from your local library. Popular titles include the Coins of Canada by James Haxby and the Charlton Standard Catalogue of Canadian Coins.

      • The Royal Canadian Mint produces Canadian circulation coins in response to demands established by the markets.

        Circulation coins go into circulation through financial institutions. You may wish to request from your bank that they order some of these coins for you through their normal channels. While banks are not obliged to do so, many agree to as a customer service gesture. Please note that it may not be possible to order specific years of circulation coins. Also, you may wish to check with local coin dealers as some stock circulation coins.

        Please visit the following link for a list of Canadian/US Numismatic coin dealers near you.

        http://www.mint.ca/store/mint/customer-service/dealer-locator-1400026

      • Please note that our numismatic products are available for sale for only twelve months from the product launch date. For past year products we suggest that you check with coin dealers. To find a dealer near you, use our Dealer Locator tool:

        http://www.mint.ca/store/mint/customer-service/dealer-locator-1400026

        In addition, you can check the Yellow Pages to find a coin dealer in your area. You can visit the Canadian Numismatic Association website for a list of dealers and other coin-related resources.

        • Thanks for using our interactive contact form!

        • The Royal Canadian Mint produces Canadian circulation coins in response to demands established by the markets.

          Circulation coins go into circulation through financial institutions. You may wish to request from your bank that they order some of these coins for you through their normal channels. While banks are not obliged to do so, many agree to as a customer service gesture. Please note that it may not be possible to order specific years of circulation coins. Also, you may wish to check with local coin dealers as some stock circulation coins.

          Please visit the following link for a list of Canadian/US Numismatic coin dealers near you.

          http://www.mint.ca/store/mint/customer-service/dealer-locator-1400026

      • Please note that the Mint does not sell bullion directly to the public; only to distributors who have the infrastructure to sell and buy back bullion to and from the public and manage sales to individual dealers in North America and around the globe. This is also why bullion coins never appear in our catalogues. The retail prices of the coins are based on the international gold and silver market prices which vary daily. A premium is added to these prices to cover manufacturing, transportation and distribution costs. To purchase coins, you can contact a local financial institution and ask for the manager or person responsible for investment services, or try the following dealers; Border Gold at 1-888-312-2288 (www.bordergold.com), or Dillon Gage at 1-800-375-4653 (www.dillongage.com).

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        • Thanks for using our interactive contact form!

        • If you are looking to purchase bullion, fill out the form on our How to purchase bullion page here.

      • Please select the topic of inquiry:

        • If your inquiry is regarding any of the following products, please note that these coins are backordered. Backordered coins are items that are not readily available to be shipped, due to their being out of stock. Please be assured that items on backorder will be shipped as soon as the stock becomes available. We estimate that the delivery of this order will take place within the next 2-4 weeks. We sincerely apologize for the delay.

          Item 121913: Purple Coneflower and Eastern Tailed Blue - Coloured Coin; Late January

          Note: Orders not submitted on www.mint.ca site will not appear in your "order history". We are working towards having all orders listed under your order history to better serve you. To inquire about orders not listed in your order history please contact our Customer Solution Centre: 1-800-267-1871 (Canada) / 1-800-268-6468 (US) / (613) 954-2626 (International).

          CustomerService.web@mint.ca

          • Thanks for using our interactive contact form!

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        • Ottawa: To book your 45-minute tour, call (613) 993-8990 or 1-800-276-7714 (toll-free)
          Winnipeg: To book your 45-minute tour, call (204) 983-6429 1-877-WPG-MINT (toll-free)

            Ottawa facility Winnipeg facility Vancouver Storefront
          Boutique hours

          Monday to Sunday: 9:00 a.m. to 6:00 p.m.

          Tuesday to Saturday: 9:00 a.m. to 5:00 p.m.

          (Between Labour Day and Victoria Day - Closed on Sunday, Monday)
          Monday to Wednesday: 10:00 a.m. to 6:00 p.m.
          Thursday & Friday: 10:00 a.m. - 7:00 p.m.
          Saturday: 10:00 a.m. - 6:00 p.m.
          Sunday: 11:00 a.m. - 5:00 p.m.
          Tour hours Monday to Sunday: 10:00 a.m. to 5:00 p.m. Tuesday to Saturday: 9:00 a.m. to 4:00 p.m.

          (Between Labour Day and Victoria Day - Closed on Sunday, Monday)
          N/A

          *Hours subject to change without notice.



            Individual prices* Group prices*
          (20 persons or more)
          Weekdays Weekends Weekdays Weekends
          Adults (18+) $6.00 $4.50 $4.75 $3.50
          Kids (5-17) $3.00 $2.25 $2.50 $2.00
          Seniors (65+) $5.00 $3.75 $4.00 $3.00
          Infants (4 & under) FREE FREE FREE FREE
          Family (2 adults & 4 children) $15.00 $11.25    

          1. How many people constitute a group?

          The Mint provides tours to groups of 20 persons or more

          2. Do I need to leave a deposit to make a reservation?*

          Yes - you must provide a credit card number when making a group reservation, at which time a $70 non-refundable deposit will be applied to the card. If a reservation is cancelled 48 hours or more before the scheduled visit, your deposit will be reimbursed.

          3. Do I need to reconfirm to tour time?

          No - during the 48-hour period leading up to the date of the visit, the boutique guides will contact you to reconfirm the date and time that have been reserved for the group. If tour staff is unable to reach you, we will assume that the group will arrive at the agreed- upon time.

          4. Is there a cancellation penalty?**

          If a reservation is cancelled 48 hours or more before the scheduled visit, your $70 deposit will be reimbursed. The cancellation may be made by phone, fax, email or regular mail.

          5. What if I want to make a change to the reservation?

          There is no problem if you need to change the number of visitors, time of the visit, etc., as long as the adjustment is requested prior to the visit.

          *The Royal Canadian Mint cannot be held responsible for delays encountered by the group.
          **The Royal Canadian Mint reserves the right to withdraw the penalty clause at any time and at its own discretion.

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          • Thanks for using our interactive contact form!

          • Please check out the information we have about our boutiques and tours at the following page on our website: link

        • CustomerService.web@mint.ca

          Please select the topic of inquiry:

          • Thank you for contacting the Royal Canadian Mint. With regards to your inquiry, please note that there is a "Forgot password" tool at the top of our website next to the login field. The forgotten password emails are instantaneous (i.e. no delay). If you do not see it in your inbox or your spam folder, please check to be sure you have not inadvertently added the address "noreply@mint.ca" to your list of blocked recipients.

            We sincerely apologize for this inconvenience and thank you for your patience.

            • Thanks for using our interactive contact form!

            • *=required fields
                
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              (not more than 2000 characters)
              You have characters left.
        • CustomerService.web@mint.ca

          Please select the topic of inquiry:

          • Find more information regarding the design, themes, and mintages on Canadian coinage here.

            Circulation coins go into circulation through financial institutions. You may request from your financial institution to order some of these coins for you through their normal channels. While banks are not obliged to do so, many agree to order coins for customers as a customer service gesture. Please note that it may not be possible to order specific years of circulation coins. Also, you may wish to consult with local coin dealers as some dealers do sell circulation coins.

            generalinfo.web@mint.ca

          • Since 1908, the Royal Canadian Mint's circulation and numismatic coins have earned a reputation for quality, craftsmanship and innovation. But did you know our award-winning team of engravers, engineers and craftspeople have also been manufacturing highly regarded medals, medallions and tokens since the early 1930's. With a diverse medals, medallions and tokens portfolio featuring projects with the Department of National Defense, Coca-Cola and many more, we work with our clients to recognize a wide array of achievements and conduct that have made significant impacts on organizations, our country and often the world.

            • Medals are typically given to the individuals for awards & recognition (i.e. exemplary service), decoration (i.e. bravery) and outstanding achievements (i.e. Vancouver 2010)

            • Medallions are typically issued for artistic, commemorative or marketing purposes (i.e. in-pack/in-case promotions, special events and gifts/souvenirs)

            Learn more about our medals, medallions and tokens.

          • The Royal Canadian Mint operates one of the most technically advanced and respected gold and silver refineries in the world, producing bars, wafers and custom products. In operation since 1911, our refinery services are among the largest in the industry. The Mint refines gold and silver from a variety of sources including primary producers, industry, recyclers and financial institutions. Factors contributing to our success include:

            • World-class quality
            • An accredited ISO 9001 facility
            • Streamlined operations, from reporting of assay results to delivery of refined materials
            • Vault storage services for precious metals
            • London Bullion Market Association (LBMA) good delivery gold bars

            generalinfo.web@mint.ca

          • The Royal Canadian Mint has produced over 60 billion coins for more than 75 countries worldwide.

            Over the past 25 years, the Royal Canadian Mint has produced coins for over 65 countries. We cannot provide a complete list as some of these foreign contracts as they are considered confidential. A list of our most recent contracts is featured in our Annual Report, which you can find on our website:

            http://www.mint.ca/store/mint/about-the-mint/reports-1400016#1

            generalinfo.web@mint.ca

          • We appreciate your interest in the Royal Canadian Mint and look forward to being an excellent resource for you. If you are a media representative who has questions or needs additional information, please contact Alex Reeves, Manager of Communications at 613-949-5777 or reeves@mint.ca.

            For further information regarding your research requirements, please follow the following link:

            http://www.mint.ca/store/mint/about-the-mint/media-room-600004

  • For general inquires or to order by phone, call:

    1-800-267-1871 (Canada)
    1-800-268-6468 (US)
    613-954-2626 (International)

    Our hours are from:
    8:00 a.m. to 8:00 p.m. EST, Monday to Friday.
    9:00 a.m. to 5:00 p.m. EST, Saturday.
    CustomerService.web@mint.ca

    For boutique information or to book a tour, call:

    Ottawa boutique:
    613-993-8990
    1-800-276-7714
    Fax: 613-998-4130

    TTY line for the hearing impaired: 613-949-7731

    Winnipeg boutique:
    204-983-6429
    877-WPG-MINT (974-6468)

    Vancouver boutique:
    604-681-6772


    Boutique mailing addresses:

    OTTAWA
    320 Sussex Drive
    Ottawa, Ontario
    K1A 0G8

    WINNIPEG
    520 Lagimodière Boulevard
    Winnipeg, Manitoba
    R2J 3E7

    VANCOUVER
    752 Granville Street
    Vancouver, British Columbia
    V6Z 1E4