Back to jobs available

Senior Quality Assurance Specialist

  • Information Technology
  • Ottawa
  • Full Time

To apply, please forward your resume and cover letter by Sep 25, 2022

Under supervision and within the policies and procedures of the RCM and under the supervision of the Manager, Quality Assurance (QA) will develop and establish quality assurance standards and measures for the information technology services within the organization.

This individual will interface with the IT Project team and business personnel to gather and document test requirements throughout the software development lifecycle. The incumbent will help validate IT processes through careful testing in order to maximize the benefit of business investments in IT initiatives. Furthermore, as the testing lead of a project, the incumbent will manage project testing activities by leading and mentoring Quality Assurance Specialists to ensure appropriate testing, test status reporting is executed and planned for. They will be a key influencer in ensuring the release of high quality deliverables to production.


Language Requirements:

  • English is essential. Bilingualism is an asset.


Education and Experience:

  • Post-Secondary Degree/Diploma in either Computer Science, Information Technology, Engineering or Business (with information technology courses).
  • Minimum seven (7) years of experience encompassing all aspects of Quality Assurance for software development, including but not limited to: writing test plans, translating requirements to test scripts, executing test scripts, and communicating results.
  • Extensive hand-on and functional experience in Microsoft Dynamics AX / D365 is required.
  • Extensive hands-on and functional experience with web content management systems is required.
  • Extensive experience and understanding in system integrations such as sales tax calculators, payment processors, and e-Commerce.
  • Extensive experience and understanding of business processes specifically in Order to Cash, Finance, Procure to Pay and Shipping.
  • Must be able to demonstrate experience and proficiency in authoring and reviewing project documentation including; business requirements, functional specifications, test plans, system workflow diagrams, and test scripts.

Abilities and Skills:

  • Collaborate closely with various teams to ensure that the test traceability matrix is adhered to.
  • Manage and track the status of QA throughout the project lifecycle by taking part in planning, execution, and implementation.
  • Analyze documentation and technical specifications of new applications to determine its intended functionality.
  • Analyze formal test results to discover and report on trends in defects, bugs, errors, configuration issues, and interoperability flaws.
  • Organize and lead meetings related to project test strategies or test plans to communicate progress, results, etc.
  • Make recommendations for continuous improvement of applications to business analysts, software developers or business users.
  • Ability to exercise judgment and initiative, and maintain effective and harmonious working relationships.
  • Ability to set priorities, solve conflicting situations, and work well under pressure to meet deadlines.
  • Proven ability to coordinate and plan the activities of assigned project resources.
  • Skilled in order processing, marketing, manufacturing, shipping/warehouse management or financial applications.


  • Manage the testing efforts of system implementations, integrations and upgrades by leading and mentoring QA Specialists to ensure appropriate testing coverage and act as key influencer in ensuring the release of high quality deliverables to production.
  • Prepare test plans and scripts for tracking project defects and fixes and participate in the execution of the test plan and test scripts.
  • Prepare and deliver reports, recommendations, which address existing and potential trouble areas in IT systems and projects across the organization.
  • In-depth knowledge in ERP systems (Microsoft AX/D365 preferred) and web content management systems).
  • Demonstrated proficiency in MS Office Suite specifically Word and Excel.
  • Demonstrated proficiency in business application issue tracking software such as Footprints, DevOps and JIRA.
  • Knowledge of Software Development Life Cycle [SDLC]) and Project Management Life Cycle (PMLC) both in terms of traditional waterfall and agile environments.
  • High-level knowledge of formal test requirements gathering techniques and documentation.
  • Knowledge of test automation tools and practices.