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IT Operations Analyst (1 year term)

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    Posted: 02/14/20
    Job Type: Contract
    Location: Ottawa

    SUMMARY OF DUTIES: Under supervision and within the policies and procedures of the Royal Canadian Mint, the IT Operations Analyst position is responsible for operations, monitoring, reporting and technical support of the corporate server and network infrastructure. Technical support includes installing, customizing, troubleshooting, and correction of server and network infrastructure components and software; supporting IT Service Desk support staff in determining problems, providing advice and guidance, and occasionally providing informal training. Maintains knowledge of RCM’s hardware and software environment.

    LANGUAGE REQUIREMENTS:
    English essential. Bilingualism is an asset.

    QUALIFICATIONS:

    Education and Previous Experience:

    • Bachelor’s Degree in Computer Science or Network Engineering, College Diploma in Information Technology or equivalent is an asset.
    • Minimum of 3 years of experience encompassing: operations, maintenance, monitoring and support of a medium sized server and network infrastructure including operating systems, server application software, LAN/WAN administration and internal/external service and application interfaces.
    • Previous experience working in an IT Operations environment.

    Abilities and Skills:

    • Preparing documentation regarding modifications, troubleshooting procedures and problem resolution.
    • Identifying and investigating system malfunctions.
    • Preparing problem and resolution reports.
    • Excellent problem solving, research and organizational skills.
    • Strong multi-tasking and prioritization skills with the ability to adapt to change quickly.
    • Strong commitment to excellence and attention to detail.
    • Ability to develop effective working relationships with staff and peers.
    • Ability to work both independently with minimal guidance and direction, and as part of a team.
    • Ability and desire to continuously learn and stay up to date of current and upcoming technologies.

    Knowledge:

    • Knowledge of corporate server and network infrastructure.
    • Knowledge of application, server and network device monitoring and reporting.
    • Experience in applying patches to servers, applications and network devices.
    • Extensive knowledge of Microsoft System Center Operations Manager and Configuration Manager.
    • Knowledge of network backup and restore procedures.
    • Experience creating and maintaining technical documentation as it relates to the installation, configuration, testing, deployment and monitoring of server and network infrastructure.
    • Knowldge of the following technologies: Microsoft Active Directory, Microsoft Server 2008-2016, IIS 7.0-10, Microsoft SQL2008-2016, Microsoft SharePoint 2010-2016 and Microsoft Exchange 2013.
    • Knowledge of the following software technologies is an asset: MS PowerShell, Citrix, Microsoft InTune and VMware.
    • Configuration and operational Knowledge of the following hardware technologies is an asset; switching and routing technologies such as Cisco and HP, enterprise server and storage solutions from HP and EMC.

    If you qualify for the mandatory requirements, and if the above describes your abilities and interests, please forward your resume and cover letter in confidence to Human Resources, hrwpg@mint.ca
    We thank all candidates who apply, however, only those selected for further consideration will be contacted.

    If selected for an interview or testing, please advise Human Resources if you require accommodation.

    The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, Indigenous peoples, persons with disabilities and members of visible minorities.

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