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Supervisor, Operations

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    Posted: 09/09/20
    Job Type: Full Time
    Location: Ottawa

    Reporting to the Operations Management, the Supervisor, Operations is responsible supervising and directing a team of employees in the RCM production facility by exhibiting leadership and coaching qualities. The incumbent will be tasked with continuously improving the safety of the work environment and improving the quality of our products while balancing the need to achieve business objectives. The incumbent is responsible for leading a team of unionized employees.

    Essential Duties and Responsibilities:

    • Manage employees under their responsibility by ensuring that production, quality and H&S expectations are met;
    • Create, promote and maintain a positive work environment in their section;
    • Develop the people under their responsibility through coaching, training, support and feedback;
    • Lead by example (e.g. attendance, professionalism, rigorous follow up, H&S, positive attitude);
    • Maintain a safe workplace by complying with all regulatory requirements, RCM policies, industry best practices, inspections, audits and through management/maintenance of the Lock Out Tag Out program;
    • Liaise with the planning department to ensure that production plans are in line with business objectives;
    • Develop employee schedules to ensure adequate people coverage, optimal equipment utilization and efficient flow of materials in and out of production;
    • Motivate employees through interpersonal interactions on a regular basis, monitoring, fostering creativity, innovation and empowerment; 
    • Lead change and improvement initiatives, utilizing innovation and lean principles to improve efficiency and reduce production costs;
    • Communicate objectives, goals and operational policies to employees; 
    • Continuously manage priorities, monitor status, and provide required reports to management;
    • Collaborate with Quality department to ensure production is compliant with quality standards. Follow-up on necessary corrective actions to ensure improvements are successful;
    • Regularly review key performance indicators and variances and take action as appropriate;
    • Manage employee attendance and discipline as necessary;
    • Lead daily shift start huddles and set operational priorities to front line staff.



    • College Diploma or Bachelor’s degree in a related field or equivalent experience;
    • Minimum of 5 years of related business experience;
    • Minimum of 2 year of supervisory experience in manufacturing environment (preferably unionized workforce);
    • Experience in modern manufacturing techniques (lean principles) in a leadership capacity;
    • Bilingualism is essential;
    • Knowledge of applicable legislation and standards (Labour Code – employment, workplace health & safety, environmental);
    • Knowledge of Lock Out Tag Out;
    • Ability to lead, develop and motivate employees;
    • Strong interpersonal skills to work with other functional groups, and external parties;
    • Demonstrated commitment to safety, quality, and profitability;
    • Ability to communicate clearly, concisely and accurately;
    • Ability to make decisions with sound judgment and execute on decisions with quantifiable results;
    • Ability to mobilize and  lead multidisciplinary teams to address equipment/process issues or drive continuous improvements initiatives;
    • Strong time, priority and change management skills;
    • Proficient in the entire Microsoft Office suite, with advanced Excel ability.  Previous experience with DAX is an asset;
    • Rotating shift schedule is potentially required.


    If you meet the qualifications, and if the above describes your abilities and interests, please forward your resume in confidence to
    If selected for an interview or testing, please advise Human Resources if you require accommodation.
    The Royal Canadian Mint promotes equity in employment: As an equal opportunity employer, we welcome applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.

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