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Coordinator, Linguistic Services

  • Linguistic Services
  • Ottawa
  • Full Time

To apply, please forward your resume and cover letter by Mar 19, 2023

The Royal Canadian Mint is hiring a Coordinator, Linguistic Services who can thrive in a dynamic and inclusive environment.

Reporting to the Manager, Linguistic Services, the Coordinator is responsible for coordinating translation and interpretation requests from internal clients (Marketing, Communications, Sales, Foreign Business, Human Resources, Engineering, etc.) in support of the Mint’s internal, national and international operations. The position also includes administration and clerical duties such as budgeting, invoice processing and data entry, among others, to ensure efficiency of Linguistic Services operations.

Essential Duties and Responsibilities

  • Handle coordination tasks related to a high volume of translation and linguistic service requests from clients, including data input and maintenance within the translation request tracking system and other corporate-wide software used by main client groups.
  • Perform administrative tasks related to Linguistic Services operations, some of which may be of highly confidential nature.
  • Manage documents; create and keep electronic documents and files up to date.
  • Ensure the outsourcing function with third-party translation suppliers (assign texts, negotiate deadlines, follow-up on translation requests to ensure deadlines are met, etc.).
  • Monitor and update the Section’s budget to ensure expenses stay within budget and resources are allocated efficiently.
  • Provide administrative support to the Manager, Linguistic Services, and Director, Corporate Governance and Linguistic Services. This includes filing, cross-checking invoices and preparing them for approval to ensure timely payment, tracking expenses against budget, extracting data for metrics and analysis, etc.
  • Provide support to third-party translation suppliers and act as the main point of contact to provide them with terminology and reference materials; channel more complex requests for information to the in-house translation team.
  • Purchase office supplies and create purchase orders for third-party translation suppliers.
  • Provide support to other members of the team on occasion.


  • College diploma in administration, translation or a related field, or equivalent experience.
  • Minimum of five (5) years of related business experience with minimum of two (2) years experience in administrative support and/or customer service.
  • Knowledge of the Microsoft Office Suite (including advanced skills in Excel).
  • Ability to maintain a positive attitude while working under pressure.
  • Impeccable skills in both French and English (comprehension, conversation and writing).
  • Knowledge of translation request management software.
  • Ability to provide attention to detail and problem solve.
  • Keen sense of customer service and professional courtesy in a fast-paced environment.
  • Excellent organizational skills.
  • Sound judgment and excellent interpersonal skills.
  • Ability to handle multiple, tight and often conflicting deadlines among external suppliers, internal clients and in-house translation team members.
  • Bilingualism (French and English) is mandatory.