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Customer Experience Ambassador

  • Customer Solutions
  • Ottawa
  • Permanent
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To apply, please forward your resume and cover letter by Jan 13, 2023

The Royal Canadian Mint is hiring a Customer Experience Ambassador who can thrive in a dynamic and inclusive environment.

The incumbent is responsible for ensuring the seamless flow of day-to-day work activities under supervision and within the policies and procedures established by the Royal Canadian Mint. The incumbent must also provide informative, friendly and entertaining tours to visitors and promote the Royal Canadian Mint through the sale of its products.

Qualifications:

Essential Requirements:

  • Bilingualism (English/French) is essential

Education and Experience:

  • Experience as a tour guide and/or in a retail environment.
  • Experience in customer service and sales is an asset.

Knowledge:

  • Knowledge of the Royal Canadian Mint, its products, its markets.
  • Knowledge of guided tour techniques and of computers.
  • Knowledge in the operation of cash registers and handle cash.
  • Knowledge of inventory replenishing and control, and introduction techniques while greeting visitors, selling and training techniques.

Skills and Abilities:

  • Ability to book and organize tours and determine priorities.
  • Ability to apply sales techniques to analyze visitor inquiries and complaints and find solutions.
  • Communicate with supervisors, colleagues and deal with visitors in an efficient manner.
  • Work under pressure and carry on repetitive tasks.
  • Write clearly and concisely in both official languages.
  • Effectively and efficiently use a computerized system.
  • Work within a team.
  • Demonstrated initiative and judgment.
  • Excellent interpersonal skills; above average public speaking skills.
  • Good organizational skills.
  • Good computer skills.

The health and safety of our employees is a top priority. The Mint has developed significant and rigorous safety protocols to address the COVID-19 pandemic.

At the Mint you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. We pay competitive salary and offer a range of benefits that support employees and their families. The Mint supports its employees by focusing on their growth and development. Candidates are required to complete a background check, facilitated by the Mint, prior to starting.

The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully. You are welcome to self identify with one of the four employment equity groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) in your application.

If you need accommodation at any point in the application or interview process, please let us know; we are committed to being an inclusive employer.

Ready to mint your career? Please forward your resume to careers@mint.ca by January 13, 2022. We thank all candidates who apply, however, only those selected for further consideration will be contacted.

We look forward to receiving your application.