Customer Experience Ambassador

Language Requirements:

 Proficiency in both official languages (English / French) is required at the time of hire.  If no qualified candidate fully meets the required levels, other candidate language profiles may be considered in accordance with the Mint’s Staffing Policy. The linguistic profile for this position is:

Reading Comprehension: C Advanced

Written Expression: B Intermediate

Oral Proficiency: C Advanced

QUALIFICATIONS:

Education and Experience:

• College diploma and experience in a similar function
• Minimum two (2) years’ experience in the tourism industry and/or in a retail environment
• Customer service and sales experience is an asset

 Knowledge:

• Knowledge of the Royal Canadian Mint, its products and its markets
• Guided tour and introduction techniques while greeting visitors
• Use of computers and able to operate cash registers and cash handling
• Inventory replenishing and control

Skills and Abilities:

• Book and organize guided tours.
• Lead guided tours in both official languages; confident with public speaking in groups up to 30 people
• Answer visitor inquiries and complaints professionally, find appropriate solutions and resolve these efficiently
• Excellent interpersonal skills and competent with selling and training techniques
• Possess strong communication skills with positive teamwork attitude
• Work well under pressure and comfortable with repetitive tasks.
• Write clearly and concisely in both official languages
• Demonstrate initiative and sound judgment. Able to determine priorities and remain organized

 The retail boutique and tours operate 7 days a week.  Ambassadors must be prepared to work both weekends and holidays as required. Candidate will be scheduled based on operational requirements and expected to be available for the scheduled hours.