Supervisor, Retail and Tour Operations

• Manages staff to ensure goals and targets are in alignment with business objectives and recommends training to resolve any identified gaps.
• Apply management techniques and methods to mentor employees and improve work practices and functions
• Provide support for on-going initiatives with external institutions (i.e. National Capital Commission, Canadian Museum Association, Tourism Ottawa, etc.) involved in advertising, visitor programming/commercial institutions and museums for product development, visitor services and museum exhibits.
• Accountable for the fiscal year-end in-store inventory report for the official verification with the Auditor General’s department.
• Recommends ways to improve the service provided to visitors, tour operators, employees.
• Execute on customer-focused strategies to provide enhanced relationship with the Mint’s core customer base and for the development of new potential business relationships.
• Ensures that customer inquiries, requests and complaints are handled in a prompt and courteous manner.
• Executes on retail and tour operation strategies for the Boutique as defined by the Manager, Retail Operations.

This selection process may also qualify you for other positions with similar requirements and qualifications.

This opening is to be filled on a shift work basis.

Languages Requirements:

Proficiency in both official languages (English & French) is required at the time of hire.  The linguistic profile for this position is:

• Reading Comprehension: C Advanced
• Written Expression: B Intermediate
• Oral Proficiency: C Advanced

If no qualified candidate fully meets the linguistic profile of the position, other bilingual profiles may be considered, in accordance with the Mint’s Staffing Policy.

Education & Designation:

• University degree or certificate in related area or a combination of education and relevant work experience will be considered.

Experience:

• Minimum of 5 years of related business experience.
• Minimum of 3 years of progressive management experience, preferably in a unionized environment

Additional Qualifications:

• Manage a work function or small unit by focusing on the achievement of tactical objectives. This includes performance and attendance management, recruitment, and the administration of the collective agreement, if applicable.
• Develop partnerships with external contacts and stakeholders in order to accomplish work objectives in an efficient and effective manner.
• Operate within a 3- to 6-month time frame and set own priorities as well as those for others within the unit in alignment with short-term objectives.