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You can be assured that the Mint fully guarantees the superior quality and craftsmanship of its products. Subject to the exceptions below, if you are not completely satisfied with your purchase, you can simply return it to us in its original packaging within 30 days and we will gladly offer you a replacement (subject to product availability) or send you a full refund. In the case of a defective product, we will accept the return up to one month from the date of purchase. Exceptions - the products identified as Bullion Products, Premium Bullion products in special packaging or any Mint product advertised and/or sold with a suggested retail price greater than $500,000 CAD before any applicable taxes, are final sale (they cannot be returned or exchanged, and are not eligible for refund for any reason). Exceptionally, in the event of a damaged, defective or incorrect product purchased through the Mint online or via the call centre, you may contact the Mint’s Customer Service Solutions Centre within 14 calendar days after shipment to request an exchange for the same product originally purchased (subject to product availability). The Mint will, at its discretion, evaluate exchange requests on a case-by-case basis; once an order is placed it cannot be cancelled. For more information, read the Returns & Cancellation Policy carefully prior to purchase.