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Privacy Notice Statement:
The Royal Canadian Mint (the Mint) is a federal Crown corporation and is committed to protecting the privacy rights of individuals and safeguarding the personal information under its control in accordance with the provisions of the Privacy Act (the Act). The personal information requested is collected under the authority of the Royal Canadian Mint Act for the purpose of providing the Product Review and the Q&A functionality on mint.ca and is handled as described in personal information bank Public Communications PSU 914. This page is not intended to address customer-service related issues.
The Mint retains the services of a third party vendor, PowerReviews Inc. (PowerReviews), to capture customer feedback via reviews of Mint products and via the Q&A feature. PowerReviews' Privacy Policy can be consulted here.
If you choose to provide content via the Product Review channel and do not provide your email, no effort will be made to link the review to your identity. It is important therefore to not include any personally identifiable information in the text boxes. You are encouraged to make fact-based statements that also do not include your personal views and opinions about another individual as the Act considers this to be the personal information of the other individual. Any personal information included will be protected and retained according to the provisions of the Act.
Should you elect to provide your email address via the Product Review page (optional), it will be transmitted directly and securely to PowerReviews for the sole purpose of determining your status as a "verified reviewer". The email address will not be published or further used or disclosed by PowerReviews and will not be disclosed back to the Mint. Note however that the email address of the reviewer becomes marked as verified throughout the PowerReviews platform. Customer reviews provided via post-purchase emails sent by the Mint determine your status as a "verified buyer" of the product in question. Provision of an email address is required for the Q&A functionality in order to notify you that your question has been answered. These email addresses are not further used or retained by PowerReviews or the Mint.
Under the Act, you have the right to the protection of your personal information and the right to access and to request corrections where you believe there is an error or omission. All questions or concerns about your personal information and the Mint’s privacy practices can be directed to the Mint's ATIP Office at atip@mint.ca or 613-993-2711. In addition, individuals have the right to file a complaint with the Privacy Commissioner of Canada regarding the Mint's handling of their personal information.
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