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Bilingual Sales & Customer Service Representative (Remote)

  • Customer Solutions
  • Ottawa
  • 12-month Term
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To apply, please forward your resume and cover letter by Jun 30, 2023

The Royal Canadian Mint is hiring a Sales & Customer Service Representative who can thrive in a dynamic and inclusive environment.

This position reports to the Manager, Customer Solutions Centre and is responsible for processing customers’ orders; up-selling customers to purchase additional products; converting information calls into sales and assists customers by providing information on RCM products, account status and shipment status.

Essential Duties and Responsibilities

  • Analyze problems and situations and find solutions
  • Organize workload and determine priorities
  • Communicate with supervisors, work within a team and deal with customers in an efficient and professional manner
  • Work under pressure and carry out repetitive tasks, effectively and efficiently using a computerized order entry system
  • Answer inquiries through answering telephone calls, chats and emails
  • Participate in surveying customers and collecting information
  • Assist customers navigate the RCM website
  • Perform outbound calling as required for various campaigns in an effort to increase sales numbers and performs administrative tasks related to the customer service division

Requirements

  • High school diploma or experience in a similar function.
  • Three (3) years recent experience in a call centre position and/or experience in customer service/relations.
  • Previous sales experience is required.
  • Experience with social media and online chat is an asset.
  • Excellent understanding of RCM market and products, of sales techniques especially telesales,
  • Write clearly and concisely in both official languages.
  • Apply sales techniques and excellent interpersonal skills when answers incoming calls in a professional and courteous manner with above average communication skills.
  • Good writing, computer and typing skills (60 words/minute).
  • Bilingualism (English/French) mandatory.

The hours of work for this position are normally shifts between 8 a.m. and 8 p.m. on weekdays.  Employees will work on a shift rotation. Times of these shifts are subject to change and other shifts could be required (continental workweek) at times as per operational requirements.

At the Mint you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. The health and safety of our employees is a top priority. We pay competitive salary and offer a range of benefits that support employees and their families. The Mint supports its employees by focusing on their growth and development.

The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.  You are welcome to self identify with one of the four employment equity groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) in your application.

Selected candidates will be required to complete a background check facilitated by the Mint.

If you need accommodation at any point in the application or interview process, please let us know; we are committed to being an inclusive employer. 

Ready to mint your career?

Please forward your resume to careers@mint.ca by June 30, 2023. We thank all candidates who apply, however, only those selected for further consideration will be contacted.

We look forward to receiving your application.