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Bilingual Sales & Customer Service Representative (Remote)

  • Customer Solutions
  • Ottawa
  • 12-month Term

To apply, please forward your resume and cover letter by Jun 30, 2023

The Royal Canadian Mint is hiring a Sales & Customer Service Representative who can thrive in a dynamic and inclusive environment.

This position reports to the Manager, Customer Solutions Centre and is responsible for processing customers’ orders; up-selling customers to purchase additional products; converting information calls into sales and assists customers by providing information on RCM products, account status and shipment status.

Essential Duties and Responsibilities

  • Analyze problems and situations and find solutions
  • Organize workload and determine priorities
  • Communicate with supervisors, work within a team and deal with customers in an efficient and professional manner
  • Work under pressure and carry out repetitive tasks, effectively and efficiently using a computerized order entry system
  • Answer inquiries through answering telephone calls, chats and emails
  • Participate in surveying customers and collecting information
  • Assist customers navigate the RCM website
  • Perform outbound calling as required for various campaigns in an effort to increase sales numbers and performs administrative tasks related to the customer service division


  • High school diploma or experience in a similar function.
  • Three (3) years recent experience in a call centre position and/or experience in customer service/relations.
  • Previous sales experience is required.
  • Experience with social media and online chat is an asset.
  • Excellent understanding of RCM market and products, of sales techniques especially telesales,
  • Write clearly and concisely in both official languages.
  • Apply sales techniques and excellent interpersonal skills when answers incoming calls in a professional and courteous manner with above average communication skills.
  • Good writing, computer and typing skills (60 words/minute).
  • Bilingualism (English/French) mandatory.