Customer Service Representative

• Apply sales techniques and excellent interpersonal skills when answers incoming calls in a professional and courteous manner with above average communication skills
• Perform outbound calling as required for various campaigns with the goal to increase sales, and perform administrative tasks related to the customer service division
• Participate in surveying customers and collecting information

This is a remote position 

Language Requirements:

• Bilingualism (English/French) is required.

Education

• Successful completion of a Highschool diploma or equivalent or higher.

Experience

• Three (3) years experience in a call centre position and/or experience in customer service/relations.
• Previous sales experience required
• Experience using an online order database
• Experience with social media and online chat is an asset.

Additional Qualifications

Knowledge:

• Strong knowledge and understanding of customer service principles
• Knowledge of sales techniques, especially over the phone.
• Knowledge of international shipping logistics and carriers, and INCO terms.
• Knowledge of customer credit limit management processes.

Skills and Abilities:

• Provide excellent customer service.
• Demonstrate excellent communication skills, both verbally and in writing.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Ability for Problem-Solving and Resolution Efficiency.
• Efficiently prioritize tasks with sound time management skills.
• Ability to work under pressure and carry out repetitive tasks, effectively & efficiently using a computerized order entry system.
• Detail oriented

The hours of work for this position are normally shifts between 8 a.m. and 8 p.m. on weekdays. Employees will work on a shift rotation. Times of these shifts are subject to change and other shifts could be required (continental workweek) at times as per operational requirements.

This opening is to be filled on a rotational operation and/or shift work basis.