Senior Manager, Protective Services

• During significant events, act on behalf of the Chief Security Officer for Ottawa operations, ensuring operational continuity and the protection of Mint assets.
• Champion cultural transformation and change management across the Protective Services function.
• Develop leaders and promote a culture of inclusion, empowerment, and continuous improvement.
• Build productive relationships with union partners and support a positive labour relations environment.
• Work cross‑functionally to optimize security programs and integrate them with enterprise‑level strategies and risk frameworks.
• Provide fiscal oversight to ensure sustainable and accountable operations.
• Set clear performance expectations, support leadership growth, and guide teams toward excellence.

Languages Requirements:

Proficiency in both official languages (English and French) is required at the time of hire.  The linguistic profile for this position is:

• Reading Comprehension: C Advanced
• Written Expression: B Intermediate
• Oral Proficiency: C Advanced

If no qualified candidate fully meets the required levels, other candidate language profiles may be considered in accordance with the Mint’s Staffing Policy.

Education & Designation:

• University degree in a related field, or at least 10 years of corporate security or law enforcement leadership experience in a high‑risk environment.
• Successful completion of Incident Command Systems (ICS) 100 and 200 coursework. ICS 300 or 400 certification is considered an asset or must be obtained within a specified period following appointment.
• Possession of a valid RPAL at the time of hire is considered an asset. Ability to obtain and maintain a valid Restricted Possession and Acquisition Licence (RPAL) is required.

Experience:

• Minimum of 10 years of related business experience.
• Minimum of 7 years of progressive management responsibility with success leading teams, strategic leadership, team development, and workforce transition experience.
• Proven success leading organizational transformation and culture change.
• Strong experience in security operations, systems, policies, and controls in medium to large organizations.
• Demonstrated experience working within a unionized environment, including interpreting collective agreements, grievance management, managing complex labour relations matters, resolving workplace conflict, and fostering productive relationships with union representatives.
• Must be comfortable addressing complex and often sensitive people-related issues, balancing operational requirements, employee wellbeing, collective agreement obligations, and organizational objectives.
• Strong knowledge of security technologies and systems, including access control, CCTV, intrusion detection, and security management platforms.

Additional Qualifications:

• Expertise in emergency management and incident response (ICS principles).
• Ability to develop and implement forward‑looking security strategies.
• Deep knowledge of security concepts, relevant legislation, and supporting software.
• Exceptional communication, relationship‑building, and collaboration skills.
• Superior interpersonal and negotiation skills.
• Sound judgment and effective decision-making skills.
• Impeccable ethics and integrity.